Reality Based Group provides a structured framework designed to help companies improve customer experience with secret shoppers through detailed evaluations, data-driven insights, and behavior-based performance metrics. The guide outlines step-by-step procedures for launching and managing mystery shopping programs that focus on customer interactions and service standards. It emphasize... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf